REFUND AND RETURNS POLICY

1. Introduction

At AURAXGAZE, we strive to ensure customer satisfaction. This Refund and Returns Policy explains the process for requesting a return or refund for products purchased from auraxgaze.com.

2. Eligibility for Returns

Items are eligible for return if:

  • They are returned within 30 days of delivery

  • They are unused, undamaged, and in original packaging

  • Proof of purchase is provided

Certain items (e.g., sale items, gift cards) may be non-returnable. Specific exclusions will be listed on the product page.

3. Refund Process

Refunds are processed as follows:

  • Refunds will be issued to the original payment method

  • Processing time may take 7-10 business days after approval

Shipping fees are non-refundable unless the return is due to a fault on our part.

4. How to Initiate a Return

  1. Contact our customer service at info@auraxgaze.com or 270-877-4931.

  2. Provide details about your purchase, reason for return, and proof of purchase.

  3. Follow the instructions provided for returning the item.

5. Damaged or Defective Items

If you receive a damaged or defective item:

  • Notify us within 7 days of receipt

  • Provide photographic evidence of the damage or defect

  • We will arrange for a replacement or full refund

6. Exceptions

The following items are non-refundable:

  • Custom or personalized items

  • Clearance or final sale items

7. Contact Us

For any questions regarding our Refund and Returns Policy, please contact:

  • Email: info@auraxgaze.com

  • Phone: 270-877-4931

  • Address: 3365 Crosswind Drive, Vine Grove, Kentucky, United States

Last Revised: December 27, 2024